A STEP BY STEP GUIDE
What happens from start to
finish:
First you need a quote, which
means that we need to see a plan of
your kitchen. If you are having
a new kitchen installed then
this should have been given to
you by your kitchen company. If
your just changing your worktops
to revamp your kitchen, jot down
some sizes or even easier, book
a home consultation and we will
do it for you. There's no
charge for this at all. Its the
same for bathrooms. For quotes
on all our other products please
contact a team member.
You will need to select a colour
for your worktops. We suggest
popping in to the showroom to
see our full range, if you know
roughly what colour your after
e.g.: black, we will be happy to
post out samples of all our
black products. When you book a
home consultation we bring
samples along with us.
Once you have selected a
material and you are happy with
your quote, you will need to
secure it with a deposit. This
means that the slabs that you
have selected will be marked as
sold and not shown to any other
customers. If its a material
that needs to be ordered in then
this is when the order is
placed. You are welcome to visit
and view your material as many
times as you like.
By now you will have a direct
contact number for your sales
representative. Any questions
please contact them.
Now its time for templating. You
will need to give us at least
two weeks notice to book you an
appointment. In order for this
to happen, all of your base
units will need to have been
installed and secured. Your sink
and hob will need to be
available to our template
technician. The template
technician will take you through
every detail including what side
your drainer grooves will be on
and where you will be having
joins. He will make a wooden
copy of how the worktops will
look.
The template technician returns
to the factory and discusses all
of your kitchen worktops with
the company foreman (The man
that runs the manufacturing
process). The template is placed
on your slab of material and cut
around with diamond coated
blades.
Your sales representative will
contact you regarding your
installation date. This will be
between 5 & 10 working days
after your template appointment.
Your worktops will be installed
by a installation team. Once you
are happy with everything your
installation team will give you
a form to sign to say that you
are happy with the end result.
Final payment will be processed.
VIEWING
YOUR MATERIALS
Small samples often dont give a
very good indication of how the
pattern in many materials can
vary over the full slab. This is
why we invite all our customers
to view the full slabs at our
factory, its the only way you
can be sure that you have
selected the right material for
yourselves!
We have over 2000 slabs that we
hold in stock meaning that nine
times out of ten you can see the
full slab of your material
straight away.
If you have chosen a more exotic
colour that we don't happen to
have in stock then you have no
need to worry - you don't have
to order the material to be
delivered to us (only to then
decided that it's not the one
for you) as instead, we can send
you down to our import
merchants.
This way, you can be sure that
you have made the right
decision. You can put your name
down on the slabs that you
require and they will
automatically deliver the slabs
to us.
Once your material has arrived
at our factory (which normally
takes 3 days) you are welcome to
come and view it as many times
as you like.
Sometimes our customers choose
really patterned granites and
then worry about which part of
the slab will be in a particular
part of their kitchen /
bathroom.
Once again, there is nothing to
worry about - just explain your
concerns to your sales
representative and he/she will
help to sort something out which
is best for you. The process of
this involves us informing you
exactly when your material is
due to be cut. Then, we will
inviteyouto the factory where
your slab will be loaded on to
the bridge saw (a big scary
machine!) Your template is then
placed on top of the slab and
you, your sales representative
and the head sawyer (the man
that runs the bridge saw) can
discuss how you would like your
kitchen to look (a bit like a
jigsaw puzzle), until you are
entirely satisfied.
This is all part of our
commitment to our customers. We
are with you every step of the
way.
EDGE DETAILS
Edge details are hugely
important.
The right design can change the
whole look of a room from so so
to Outstanding!
There are hundreds of different
types of edge detail designs.
Pretty much any design you can
think of can be accomplished.
All of our edges are polished by
hand, always have been and
always will be. Its one of those
family traditions that makes us
stand out.
In the words of Mr Coppin
himself "There's no care put
into it if its just run through
a machine."
Take time when choosing, after
all its not something that your
going to change on a regular
basis.
Here are a few of our top
selling edge detail designs:
Half Bull Nose |
Chamfer |
|
Pencil |
Ogee |
|
Full Bull Nose |
Double Pencil |
|
Square |